May 25, 2023
We are joined by Darren Bedford and Colin McAllister again following on from our discussion last time and look at how we can implement good processes in the service department.
How can your technicians get all the work done, how can your service advisors get time to upsell and how do you keep your customers happy?
These...
May 18, 2023
Dale Wyatt, Director Automobile – Suzuki GB PLC, continues his discussion with us and this week we move on to agency.
From Dale’s perspective the dealership is the physical embodiment of the brand, and the dealer is where the value is. Agency is a huge culture change, which is underestimated by a lot of OEMS.
There...
May 10, 2023
In this episode Simon, Darren Bedford and Colin McAllister look at the service department and strategies for the ‘Golden Hour’.
With current financial pressures, customers are delaying servicing their vehicles. Then when the cars eventually come in to the dealership, more work needs to be done due to...
May 3, 2023
Dale Wyatt, Director Automobile – Suzuki GB PLC, joins us to discuss processes and activity.
From starting his career as a door to door salesperson, to working with Volkswagen Group, Dale has developed a great depth of experience in sales and the motor trade. He firmly believes that you have to respect the process,...