Mar 21, 2024
We take a look at the best way to deal with incoming service bookings and when to introduce the VHC to your customers.
Simon explains how to set the agenda, so you don’t surprise your customer, and explain the Vehicle Health Check.
Here are the highlights:
{01:55} Your name
{02:45} Welcome back
{05:10} Price...
Mar 14, 2024
In our second book club episode with Jason Cranswick, we discuss the ‘The Chimp Paradox’ by Steve Peters
This is a brilliant and enlightening read. Steve explains how we all have effectively three brains and the chimp is one of them. It’s the first part of your brain to react, which makes it vitally important in...
Mar 7, 2024
This episode is a recap on three important points: Know Your Game Plan, Know Your Numbers and Know Your Business.
Elise Kephart takes us through her start in Starbucks, and the importance of having a game plan when you contact a customer.
We also hear form John O’Hanlon on how critical it is to know your numbers and...